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Can't buy minutes

Andrew Kennedy Feb 21, 2012 07:54PM PST

When I try to buy minutes I get an error: "There was an error completing your purchase". Can anyone help? Thanks.

1 Agent Answer

Kyle Mar 02, 2012 10:53AM PST

We apologize for the inconvenience. We had a maintenance event on the servers, causing you to receive errors when trying to use textPlus. Maintenance was success and everything is back to normal!

Thanks for your understanding

P.S. In case you are still seeing some lingering issues, they may be resolved simply by completely exiting and relaunching textPlus. This includes ending the application from running in the background in order to get a fresh launch.

iOS
1. Exit out of the app by pressing the home key
2. If you are on a newer device you will want to end the application from running in the background by tapping the home key twice to bring up the list of running apps, press and hold the textPlus icon, and then hit the red minus button on it.
3. Relaunch textPlus

Android
1. Exit textPlus
2. On your Android home screen hit the Menu key
3. Tap Settings
4. Tap Applications
5. Tap Manage Applications
6. Select textPlus
7. Tap the Force Stop Button
8. Relaunch textPlus. If that doesn't fix the issue, take note of your username and password, follow steps 1-6, and then tap the clear data button. Lanuch textPlus and enter your username and password to log in.


textPlus

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