We understand that some users have encountered delays in receiving their Premium Numbers immediately after completing the subscription payment. To address this concern, we have outlined the necessary steps for a swift resolution:
1. Contact Our Support Team Immediately:
If you happen to find yourself in a situation where you need assistance, we highly recommend that you get in touch with our dedicated support team without delay. Be sure to provide them with the Order ID that is linked to your subscription. You can locate this information in your inbox. This will help speed up the resolution process and ensure that your issue is addressed promptly.
2. Avoid Deleting Your Account:
As a precaution, please do not delete your textPlus account during this process. Deleting your account may complicate the resolution process, and we want to ensure a seamless experience for you.
We want to assure you that our team is actively working to resolve this matter and ensure that you have uninterrupted access to your Premium Number. Your satisfaction is our priority, and we appreciate your understanding in this matter.