If you're considering transferring your textPlus number to another service provider, it's essential to understand the process and take the right steps. Here's a comprehensive guide to help you navigate number portability effectively.
1. Contact Your Network Provider:
- Reach out to your current network provider to initiate discussions about number portability.
- Inquire about the associated costs and any specific settings required for a smooth port-out process.
2. Gather Necessary Information:
- Collect all the essential details provided by your network provider regarding number portability.
- Ensure you have a clear plan for the date and time of the port-out.
- Verify that the name associated with the number in the port-out request matches the name on your textPlus account.
- Confirm that the number you're requesting to be migrated is active in your textPlus account.
3. Submit a Port-Out Request:
- Once you've gathered all the required information, submit a port-out request through your current network provider.
- Your network provider will handle the technical aspects of the port-out process.
4. Ensure Approval with These Points:
- Avoid placing a PIN on the Local Service Request (LSR) for the Telephone Number (TN) associated with textPlus. textPlus does not have a PIN associated with your number. Adding a PIN could result in automatic rejection and order cancellation.
- If your new service provider's system requires an account number, consider using the porting TN (Telephone Number) to avoid potential rejections before submission.
If you have any specific questions or need further assistance, don't hesitate to reach out to our customer support team. We're here to make your experience as seamless as possible.