Some billing methods, such as mobile phone or SMS, may take up to 15 minutes to process. If you believe you have purchased a premium entitlement but have not yet received your phone number, it could be due to a delay. Make sure to check if you have received your receipt from your store. After completing the transaction, you can return to the app and click on the "my number" screen to begin the allocation process.
In case you are still having problems obtaining your number, we have outlined the necessary steps for a swift resolution:
1. Return to the number selection process:
Please try closing and reopening the app, then sign in again. After that, you can go through the number selection process again without buying any extra subscriptions.
2. Contact Our Support Team Immediately:
If you find yourself in need of assistance, we highly recommend contacting our dedicated support team right away. Be sure to provide them with a screenshot that shows the Order ID linked to your subscription, which can be found in your inbox. This will help speed up the resolution process and ensure that your issue is addressed promptly.
3. Avoid Deleting Your Account:
As a precaution, please do not delete your textPlus account during this process. Deleting your account may complicate the resolution process since unused Credits and Subscriptions are not transferable and we want to ensure a seamless experience for you.
We want to assure you that our team is actively working to resolve this matter and ensure that you have uninterrupted access to your Premium Subscription. Your satisfaction is our priority, and we appreciate your understanding in this matter.