Can I transfer my text+ subscription to a new account? No, subscription transfers between text+ accounts are not permitted. Your text+ subscription is exclusively tied to the account that initially made the purchase, irrespective of the Google Play or Apple account used for the transaction. This policy ensures the integrity and security of our user base, aligning with best practices and platform guidelines.
What should I do if I want to use text+ with a new account? If you wish to use text+ with a new account while maintaining subscription features, we recommend the following steps:
- Cancel Your Current Subscription: You can initiate the cancellation process for your existing subscription through Google Play or Apple's App Store.
- Wait for Expiration: Allow your current subscription to expire before purchasing a new one on your desired account.
- Create another account in Google Play or Apple's App Store. If you use the same provider account, the new subscription will be added to your old textPlus account.
- Purchase New Subscription: Once your old subscription expires, you may purchase a new one on your new text+ account.
Why is it recommended to return to my old account? Returning to your old account ensures continuity and access to any historical data or preferences saved within the app. It also simplifies your user experience, as all your purchases and subscriptions are consolidated in one place. Unless there's a compelling reason to switch accounts, staying with your original account is the most straightforward and secure option.
Why doesn't my restore purchase button work? If you're experiencing issues with the "Restore Purchase" button, it's important to ensure you're using the same Apple or Google account that was originally used to make the purchase. The restore purchases feature only works when you're logged into the same account that completed the initial transaction. This ensures that your previous purchases are correctly identified and restored.
If you have further questions or need assistance managing your subscriptions, please contact our support team.