On textPlus, toll-free calling is a feature that allows users to call certain numbers without using credits. However, access to this feature may be limited based on your geographic location.
This article explains why toll-free calling may not be available in your area and what options you have if you're affected.
Why Is Toll-Free Calling Not Available in My Region?
Toll-free calling availability depends on two main factors:
Technical infrastructure: Not all telecom networks support toll-free routing from VoIP or app-based services like textPlus.
Regulatory restrictions: Some countries or regions impose limitations on toll-free call access through third-party applications, especially those using internet-based protocols.
As a result, toll-free calling may be:
Unavailable entirely in certain regions or countries.
Limited to specific number ranges (e.g., U.S. 1-800 numbers but not international toll-free numbers).
What You Can Do
If you are unable to place toll-free calls:
Verify your internet connection and app permissions first.
Check your app version to ensure you're using the latest release of textPlus.
If you're located outside the U.S. or Canada, toll-free calling may not be supported from your region at this time.
Consider using standard calling with credits if the toll-free number is critical.
Additional Support
We continually work to expand access to features like toll-free calling while staying compliant with local regulations.
If you have questions about calling availability or need further assistance, please contact our Support Team.