We recognize the significance of having seamless conversations, and our goal is to be there for you at every step to ensure your communication experience is straightforward and uninterrupted.
In this guide, we'll examine prevalent calling issues and provide step-by-step troubleshooting techniques to help you restore your calls to an optimal state.
- Verify Your Assigned Number: Check the "My Profile" section to confirm that you have an assigned number. This ensures that your calls can be initiated appropriately.
- Check Call Credits: While calls between textPlus users are complimentary, calling non-textPlus numbers may have associated costs. Before dialing from the dial pad, it's essential to check the call cost to prevent unexpected charges.
- International Call Limitations: Please be aware that some international calls to countries outside the US and Canada might be restricted.
- Trouble Connecting to a Specific Number: If you're experiencing difficulties when calling a specific number, ensure the intended recipient is available and hasn't blocked your number.
- Enable Push Notifications: To receive calls, it's crucial to enable push notifications. This feature not only alerts you of incoming calls but also saves your device's battery life. If push notifications are off, you will still be notified of missed calls within the app and can listen to any voicemails left.
On Your Device:
- Optimize the App: Consider logging out and back in or uninstalling and reinstalling the application for optimal results. Make sure to grant all necessary permissions during installation.
- Keep Your App Updated: Regularly check for updates in the Play Store (Android) or App Store (iOS) to ensure you're using the latest version of textPlus.
- Internet Connection Check: Your internet connection, whether WiFi or cellular data, plays a pivotal role in call quality. Opt for a stable Wi-Fi connection whenever possible.
- Can't Hear the Other Person: If you're facing difficulties hearing the other person, try disabling Bluetooth, particularly on older devices. Also, please make sure that your device's sound settings are functioning correctly.
- Low Call Volume: Ensure your device's volume is set to an appropriate level. Please check if your conversation partner has accidentally muted their device during the call.
- Microphone Permission: Verify that textPlus has permission to access your device's microphone. Go to Settings > Privacy > Microphone > Text+ and enable microphone access to do this.
Stay connected effortlessly with textPlus – where your communication matters most!