We know it can be frustrating to lose access to your account. This article explains why suspensions happen and how to avoid future issues.
Why Accounts Get Suspended
Your account may be suspended if our systems detect activity that violates the textPlus Terms of Use or industry regulations. Common reasons include:
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Unusual calling or messaging activity
Sending or receiving an unusually high number of calls or messages in a short time, or contacting many new or unrelated numbers quickly. This behavior may resemble spam or automated activity and can disrupt other users' experience.
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Use of VPNs, proxies, or anonymizers
These can hide your true location or network identity, which may trigger fraud or abuse detection.
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Automated or bulk messaging
Using scripts, bots, or third-party tools to send messages or make calls automatically.
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Activity that violates CTIA policies
We follow CTIA (Cellular Telecommunications Industry Association) messaging guidelines to prevent spam, fraud, and abuse. Accounts showing patterns that violate CTIA rules may be suspended to comply with industry standards.
These measures help ensure TextPlus remains a safe and reliable platform for all users.
You can review the TextPlus Terms of Use here:
https://textplus.com/textplus-terms-of-use