We understand the frustration of encountering challenges while sending or receiving text messages. But don't worry – we're here to guide you through practical solutions for common SMS issues. We aim to help you seamlessly restore communication with your contacts.
Using the Right Platform: Ensure you use the text+ app for your messaging needs. Remember, text+ serves both calling and texting functions through the app, not your device's native calling and texting applications.
Keeping Your App Updated: Keep your text+ app up to date. We regularly release updates and optimized versions for both Android and iOS. Check the latest version on the Google Play Store or Apple App Store to maximize our services.
Check Your Blocked List: Double-check your blocked list if you're having trouble texting a specific number. You might be attempting to text a number that you've previously blocked. This is especially relevant if the issue only occurs with a particular contact and not all numbers.
Verification Code Challenges: If you encounter difficulties receiving a verification code or short code, contact the respective company's support center. Confirm whether they support Text+ VoIP numbers. If they do, but you're still not receiving the code, you can just try the verification through a voice call if available.
International SMS Considerations: Text+ supports texts exclusively to US and CA phone numbers. Keep this in mind when sending messages to non-US and CA numbers.
Messages Not Sent?: At textPlus, our service is primarily intended for personal communications, and we do not support using our accounts for commercial purposes. As a result, specific messages, particularly those with business-related content, may be subject to blocking. To avoid further inconvenience, please refrain from using your textPlus account for these purposes.
Troubleshoot: If you're facing issues with messages not being sent, follow these steps:
- Tap to resend your SMS after troubleshooting.
- Verify that the recipients' numbers can indeed receive SMS messages.
- Check if your account still has an assigned text+ number by logging out and then back in. Check the "My Profile" section.
- Please make sure you're connected to a stable network, either Wi-Fi or cellular data.
- Consider resetting your device if the issue persists.
- Due to network restrictions, consider keeping messages under 600 characters to improve deliverability.
Important Note on Communication: We highly encourage one-on-one interaction and have a zero-tolerance policy for spam.
Stay connected effortlessly with textPlus – where your communication matters most!